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Scaled Agile SAFe-APM Exam Syllabus Topics:
Topic
Details
Topic 1
- Continuously Exploring Markets and Users: It explains how to do market research in the context of Continuous Exploration, find the right hypothesis and ask the right questions, and applying data-driven practices to answer questions. Furthermore, it covers planning your research and using research games for customer understanding.
Topic 2
- Creating Innovation in the Value Stream: This topic includes describing the value stream and approaches to product innovation, using metrics for the guidance of improvement efforts. It discusses how to manage innovations through Epics, fund sustainable innovation, and apply rapid experimentation methods. Lastly it delves into evaluating hypothesis outcomes to determine whether to pivot, stop, or continue.
Topic 3
- Driving Strategy with Market Segmentation: This topic covers the process of market segmentation, including explaining how to create market segments through market research, determining the value of each market segment, and assessing the fit of the market.
Topic 4
- Using Empathy to Drive Design: This topic focuses on the purpose and use of personas, the process of creating and using personas, and techniques for improving customer experience through empathy.
Topic 5
- Delivering Value: This topic focuses on visualizing the development flow using a Program Kanban, estimating and forecasting the backlog, prioritizing the Program Backlog. Moreover, it explains how to create alignment through PI Planning, and execute the PI.
Scaled Agile SAFe Agile Product Manager (APM 5.1) Sample Questions (Q45-Q50):
NEW QUESTION # 45
Which is a good example of a pivot that would indicate that Customers want to pay in a different way?
- A. Customer problem pivot
- B. Value exchange pivot
- C. Customer segment pivot
- D. Feature pivot
Answer: B
Explanation:
A value exchange pivot is a type of pivot that changes the way customers pay for the product or service, or the way the business generates revenue from the product or service. A value exchange pivot would indicate that customers want to pay in a different way, because it reflects a change in the customer preferences, behavior, or expectations regarding the payment method, frequency, or amount. For example, a business may pivot from a one-time purchase model to a subscription model, or from a fixed-price model to a pay-per-use model, based on the customer feedback and data.
Reference:
Pivot: This article from the Scaled Agile Framework defines the concept and purpose of pivot, and how it helps to validate or invalidate the assumptions and hypotheses of a product or service using experiments and feedback.
The 10 Types of Startup Pivots: This article from Forbes provides an overview of the 10 types of startup pivots, and how they can help entrepreneurs adapt and innovate in response to the market and customer needs. It also provides some examples of successful pivots by well-known companies.
NEW QUESTION # 46
Which aspect of whole-product thinking captures a Customer's price sensitivity?
- A. Generic product
- B. Augmented product
- C. Expected product
- D. Potential product
Answer: C
Explanation:
The expected product is the aspect of whole-product thinking that captures a Customer's price sensitivity. Whole-product thinking is a framework that helps to define and deliver a complete solution that meets the Customer's needs and expectations. Whole-product thinking consists of four levels: generic product, expected product, augmented product, and potential product. The expected product is the level that includes the basic features and benefits that the Customer expects from the product, and that determines the Customer's willingness to pay for the product. The expected product reflects the Customer's price sensitivity, which is the degree to which the Customer's behavior is influenced by the price of the product.
Reference:
Customer Centricity - Scaled Agile Framework
Analysis of the Effects of Perceived Value, Price Sensitivity, Word-of ...
Pricing Sensitivity: Meaning, Calculation & Strategy | Qualtrics
Which aspect of whole-product thinking captures a Customer's price ...
NEW QUESTION # 47
Which statement is true about the business model canvas (BMC)?
- A. If a product does not generate revenue, a BMC is not useful
- B. It is a tool to describe what value the business will create
- C. It only works for businesses, not for products
- D. It is a tool to describe and evolve how value will be created
Answer: D
Explanation:
The BMC is a strategic management tool that lets you visualize and assess your business idea or concept. It consists of nine boxes that represent different fundamental elements of a business, such as customer segments, value propositions, channels, and cost structure. The BMC helps you to design, analyze, optimize, and communicate your business model, and to test and iterate it as you learn from the market feedback. The BMC can be used for any type of business or product, regardless of whether it generates revenue or not, as long as it delivers value to the customers.
Reference:
Business Model Canvas - Wikipedia: This article from Wikipedia explains the concept and history of the BMC, and describes its nine building blocks and their relationships.
Business Model Canvas: Explained with Examples | Creately: This article from Creately provides a detailed guide on how to create a BMC, with examples and templates for different types of businesses and products.
Business Model Canvas - Download the Official Template: This website from Strategyzer offers the official template and online courses, books, and webinars to master the BMC.
NEW QUESTION # 48
The business wants to avoid losing Customers. A new Feature to address that could be placed in which category?
- A. Up-sell
- B. Retainment
- C. Operational efficiency
- D. New business
Answer: B
Explanation:
Retainment is the category of a new feature that aims to keep existing customers loyal and satisfied with the product or service, and prevent them from switching to competitors or alternatives. Retainment features can include loyalty programs, referral incentives, customer feedback mechanisms, personalized offers, and improved customer service. Retainment features can help the business reduce customer churn, increase customer lifetime value, and enhance customer advocacy.
References:
* Feature Categories: This article from the Scaled Agile Framework explains the concept and purpose of feature categories, and how they can help product teams prioritize and communicate the value of features. It also describes the four main feature categories: new business, up-sell, operational efficiency, and retainment.
* How to Stop Losing Customers: 6 Proven Ways | Pressfarm: This article from Pressfarm provides some practical tips and examples of how to stop losing customers and increase customer retention, such as staying connected, offering excellent customer experience, and providing value-added services.
NEW QUESTION # 49
Which type of product might face a chasm in its adoption?
- A. Growth product
- B. Decommissioned product
- C. Innovative product
- D. Mature product
Answer: C
Explanation:
The chasm is the gap in the technology adoption lifecycle between the early adopters and the early majority.
The early adopters are enthusiasts who are open to trying new technologies, whereas the early majority is more pragmatic and cautious. The chasm occurs due to the differing expectations and requirements of these two groups. An innovative product is a product that introduces a new or significantly improved technology, functionality, or design that creates a new market or disrupts an existing one. An innovative product might face a chasm in its adoption, because it may not appeal to the mainstream customers who value reliability, compatibility, and convenience over novelty and differentiation. Therefore, an innovative product needs to cross the chasm by finding a niche market, establishing a clear value proposition, and creating a strong word-of-mouth.
References:
* Crossing the Chasm in the Technology Adoption Life Cycle: This article from Business to You explains the concept and purpose of the technology adoption lifecycle and the chasm, and how they can help marketers understand and target different customer segments.
* How to Cross the Chasm & Scale Your SaaS: This article from Userpilot provides a practical guide on how to cross the chasm and scale a SaaS product, with examples and tips on finding product-market fit, defining a beachhead market, and creating a whole product.
NEW QUESTION # 50
......
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