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Dumps ServiceNow CIS-CSM PDF | CIS-CSM Reliable Test Book

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ServiceNow Certified Implementation Specialist - Customer Service Management Exam Sample Questions (Q27-Q32):

NEW QUESTION # 27
Articles can provide the following: (Choose three.)

A. Provide answers and responses to common issues or questions
B. Information about customer's service contract
C. Share product information
D. Document current and known issues

Answer: A,C,D

NEW QUESTION # 28
What feature does the Product Model and Catalog Items Relationship plugin enable?

A. Consumers can track what products they have purchased via the catalog
B. Customer service managers can track the financial cost of customer's subscribed services and the related requests
C. Agents are automatically proposed catalog items related to the chosen product on the case form
D. It provides a contextual service catalog based on the customer's subscribed services Most Voted

Answer: D

NEW QUESTION # 29
What is required to synchronize fields from a parent to a child case(s)?

A. The role of sn_customerservice.customer_case_manager must be assigned
B. Major Issue Management needs to be installed and certain properties enabled
C. No action required, this is a standard Customer Service Management feature
D. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activated

Answer: C

NEW QUESTION # 30
Service providers use business models to support their various customers. What type of customer is supported with the Business-to-Consumer (B2C) model?

A. Individuals
B. Partners
C. Accounts
D. Contacts

Answer: A

NEW QUESTION # 31
Which Flow Designer flow can be used to automatically close resolved cases if customers do not respond within a specified time?

A. Move Resolved Cases to Closed
B. Close Cases in Resolved state
C. Auto Close Resolved Cases Most Voted
D. Resolved to Close State

Answer: C

NEW QUESTION # 32
......

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